AZTelefonito
Systems Engineer
Greetings!
I have a problem that I am not able to figure out. I have been asked to program a 24 X 7 hotline so our clients can call a TF number and have these calls go to an assigned mobile number so a specialized user can answer calls if need be for that week, midnight on Monday through Sunday 11:59 PM. The following week the destination number (mobile number) will change, and so forth until the end of time for a total of 5 or 6 users.
I do not have IVRs just a plain and simple Avaya Aura CM Rel. 7
My vector is as follows:
display vector 3000 Page 1 of 6
CALL VECTOR
Number: 3000 Name: TEST VECTOR
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing silence
02 announcement 1144020
03 # 1st 24 X 7 IT Officer on duty - John Doe
04 goto step 5 if service-hours in table 100
05 route-to number 916021356696 with cov n if unconditionally
06 stop
07 # 2nd 24 X 7 IT Officer on duty - Jane Doe
08 goto step 9 if service-hours in table 100
09 route-to number 916021356697 with cov n if unconditionally
10 stop
11
12
But using the service-hours tables or time-of-day offer no distinction for the weeks so I am quite lost as to how to accomplish this; any suggestions?
![[bugeyed] [bugeyed] [bugeyed]](/data/assets/smilies/bugeyed.gif)
Thank you!
I have a problem that I am not able to figure out. I have been asked to program a 24 X 7 hotline so our clients can call a TF number and have these calls go to an assigned mobile number so a specialized user can answer calls if need be for that week, midnight on Monday through Sunday 11:59 PM. The following week the destination number (mobile number) will change, and so forth until the end of time for a total of 5 or 6 users.
I do not have IVRs just a plain and simple Avaya Aura CM Rel. 7
My vector is as follows:
display vector 3000 Page 1 of 6
CALL VECTOR
Number: 3000 Name: TEST VECTOR
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing silence
02 announcement 1144020
03 # 1st 24 X 7 IT Officer on duty - John Doe
04 goto step 5 if service-hours in table 100
05 route-to number 916021356696 with cov n if unconditionally
06 stop
07 # 2nd 24 X 7 IT Officer on duty - Jane Doe
08 goto step 9 if service-hours in table 100
09 route-to number 916021356697 with cov n if unconditionally
10 stop
11
12
But using the service-hours tables or time-of-day offer no distinction for the weeks so I am quite lost as to how to accomplish this; any suggestions?
![[bugeyed] [bugeyed] [bugeyed]](/data/assets/smilies/bugeyed.gif)
Thank you!