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Coverage Question

Coverage Question

Coverage Question

(OP)
I have an extn that covers to a VDN/Vector that eventually rings at another extn.

However, this last extn doesn't go to coverage but if I dialed it direct, it does.

Is there a field I'm missing somewhere?

RE: Coverage Question

Do you want it to go into that mailbox from the vdn?

RE: Coverage Question

Check in your Vector. What is the step that rings the other extension? A typical example would be:

route-to number xxxxx cov n if unconditionally

If you set the "cov y" (coverage yes) then the call will follow the coverage path of the destination extension.

RE: Coverage Question

Or better yet, message skill 99 (assuming 99 is your voice mail hunt group)for extension xxxx

RE: Coverage Question

Answering your the initial question, you cannot cover the same call twice. Once it is already covered, it will never follow the coverage of any other object.

RE: Coverage Question

(OP)
I would like the call to ring at an extn before covering to VM.

I believe szuperk is right on the double coverage.

RE: Coverage Question

That is why you do the message skill 99 for extension xxxx, coverage path point 1 goes to the station, point 2 goes to a vdn to a vector that messages skill 99 for ext xxxx

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