I'm not real familiar with the Toshiba IPedge Messaging system. We inherited this system as there are no other dealers in the area. I can usually find my way around a phone and voice mail system but this is proving to be difficult.
Currently the calls ring in via a SIP trunk to a multiple call group. They want to change it so it routes to a greeting and then have it play options where they can choose an option 1 or 2 to route to two different Multiple call groups or if it times out to either play the greeting again or default to option 1.
The Department - properties Auto Attendant conversion table does not allow for anything other than Dir Assistance, Application, Repeat or route to a mailbox. Pretty useless.
I could route it to a custom mailbox but then it just dumps into that mailbox and it leaves a message if the caller doesn't press an option, which is not what I want either.
I'd love to hear ideas from anyone. I'm at a loss.
Thank you
Jerry
Currently the calls ring in via a SIP trunk to a multiple call group. They want to change it so it routes to a greeting and then have it play options where they can choose an option 1 or 2 to route to two different Multiple call groups or if it times out to either play the greeting again or default to option 1.
The Department - properties Auto Attendant conversion table does not allow for anything other than Dir Assistance, Application, Repeat or route to a mailbox. Pretty useless.
I could route it to a custom mailbox but then it just dumps into that mailbox and it leaves a message if the caller doesn't press an option, which is not what I want either.
I'd love to hear ideas from anyone. I'm at a loss.
Thank you
Jerry
