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Converting ACD to EAS

Converting ACD to EAS

Converting ACD to EAS

We have ACM 6.0.1 with Call Center Elite. We have a half dozen multi-tiered ACD groups (split based). I would like to convert them to EAS groups (skill based). Can I convert them one by one, or do I need to convert them all at the same time? That is, can I have several ACD groups, but have just one group using EAS?

RE: Converting ACD to EAS

You should be able to convert over 1 at a time.

RE: Converting ACD to EAS

On further exploration, I have found that I can not have skilled-based EAS and split-based ACD active simultaneously, unfortunately.

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