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nortel phone mailbox

nortel phone mailbox

nortel phone mailbox

(OP)
I have Meridian phones with a Nortel system. We have one extension that will not accept voicemail. When you forward a call to that extension and it isn't picked up, the line rings back. If you try to check the mailbox from an outside line it says the mailbox is not initialized. I have tried to delete the mailbox and re-add it but nothing changes.

Any suggestions?

RE: nortel phone mailbox

If a phone needs to be told where to go after X amount of rings if no answer.
This is not a problem of the voice mail system but rather the phone system


Check FNA - Forward No Answer setting in Capabilities is set to the DN of voice mail and X amount of Rings, and/or adjust Transfer Calllback ring count (in System Programming/Feature Settings) to 6 or higher so it does not conflict with FNA.

________________________________________


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www.curlycord.com
Toronto, Canada

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RE: nortel phone mailbox

Mailbox has to be initialized before it will accept messages...you must change the default password and record a name and then it should work

RE: nortel phone mailbox

Foneset is also right.

Sorry, I missed that comment at the end "it says the mailbox is not initialized"

The set will not except messages when not initialized however when calling the set the vmail prompt would tell you "this mailbox is not initialized" so you have 2 problems.

-Program your FNA for that set in the KSU so that voice mail will answer instead of bouncing back
-Have the user initialize the mailbox

Update this thread when you have fixed please.



________________________________________


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www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: nortel phone mailbox

(OP)

-Program your FNA for that set in the KSU so that voice mail will answer instead of bouncing back

Can you provide more detail on how to program the FNA?

RE: nortel phone mailbox

Navigate to Sets/XXX/Capabilities/ForwardNoAnswer

If you are unsure on how to program, know the password or how to navigate then you need to call a vendor(tech), take a course or read the System Coordinator Guide.

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www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: nortel phone mailbox

(OP)
It now seems to be getting voicemail but if you use F986 it says the mailbox is not initialized.

RE: nortel phone mailbox

-make sure the mailbox # matches the ext # (F983/MAILBOX/CHANGE/XXX/Ext: ???)
-see if have same symptom when you do F980 (leave message) to the same Ext/DN

________________________________________


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www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: nortel phone mailbox

(OP)
-make sure the mailbox # matches the ext # (F983/MAILBOX/CHANGE/XXX/Ext: ???)
-see if have same symptom when you do F980 (leave message) to the same Ext/DN

both say Mailbox not init

RE: nortel phone mailbox

Then the mailbox # does not match the DN/Ext.
Check Admin/MBOX/2XX and see what the Ext:??? is at.

________________________________________


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www.curlycord.com
Toronto, Canada

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RE: nortel phone mailbox

(OP)
After using F983 then admin/mailbox/ choioces are change del and add. What do you mean by 2XX?

RE: nortel phone mailbox

(OP)
Feature *0 then intercom shows the correct ext

RE: nortel phone mailbox

Generally X would represent an unknown digit
Usually you ext # starts with a 2.

So if you have an issue with 223 then check (CHG) mailbox 223.

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www.curlycord.com
Toronto, Canada

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RE: nortel phone mailbox

(OP)
Got everything working but the message waiting indicator. Thanks for all the help

RE: nortel phone mailbox

F983 admin/mailbox/2XX/ Msg waiting:Y

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www.curlycord.com
Toronto, Canada

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RE: nortel phone mailbox

(OP)
yep, that's set. thanks

RE: nortel phone mailbox

But still does not work?

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www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: nortel phone mailbox

(OP)
No. He is just checking periodically during the day. I am going to try switching the phone next

RE: nortel phone mailbox

If the Mailbox 223 is set as Ext:223 and that the MSG Waiting is set to Y then it sounds like corruption.

Things that might fix corruption:
-Delete the mailbox and re-build it
-Reboot the voice mail system
-Do a REINSTALL and reprogram from scratch
-Replace the software card

You should really be calling in a tech, this would have been resolved in the first visit.



________________________________________


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www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: nortel phone mailbox

(OP)
I tried to find someone but there isn’t anyone near Port Clinton, Ohio who services our phones

RE: nortel phone mailbox

There is a guy named Jerry right in your town plus you have Toledo and Cleveland which are in fact near you.

Google, Yellow Pages and neighbours whom likely also have the same type system are your friends.

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www.curlycord.com
Toronto, Canada

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RE: nortel phone mailbox

(OP)
thanks, if you have the number of Jerry, send it my way. We called people from google,etc and they weren't willing to come. I'm sure you know we tried that first....

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