×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Unable to do recording on Agent ID's

Unable to do recording on Agent ID's

Unable to do recording on Agent ID's

(OP)
Unable to do recordings with Agent ID's.

> we don't have AES - DMCC/TSAPI links.
> We have Oracle for SIP recording of extensions.
> Recording of X-ported stations/VDN/SIP extensions works fine.
> Tried creating a route in Oracle recorder against Agent ID its not working.
> Tried creating a route in Oracle against X ported/ VDN extension, its working.

Could someone please suggest for further troubleshooting's.

RE: Unable to do recording on Agent ID's

I would recommend you contact your Vendor.

RE: Unable to do recording on Agent ID's

(OP)
Any other technical s suggestions please..

RE: Unable to do recording on Agent ID's

Most of the recording solutions that I have used for the Avaya, require DMCC and TSIPI links and stations setup as record channels to the recorders.
And the recorders using a service observer. The other way is to do a physical tap on the trunks, which would recorder everything, but finding a call is not easy. Depending on call volume. and the retrieval software. If the Oracle solution is doing some sort of tap on the on the SIP trunk, then you are going to need Oracle to set it up so you can search for the calls the way you want, or explain how they are collecting the caller information so you can sort through it. Never used and Oracle recorder, so I have no idea. Not sure why you seem not to want to contact your Vendor.

RE: Unable to do recording on Agent ID's

You don' record agent ID's. They are not devices and do not provide any audio stream. You would record the associated station the agent is logged into.

RE: Unable to do recording on Agent ID's

(OP)
thanks jimbojimbo for your useful reply, but i am unable to do the recordings on agent stations as well using Interactive Session Recorder.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close