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Avaya One X Agent Ringing issue

Avaya One X Agent Ringing issue

Avaya One X Agent Ringing issue

Hi All,

I tried configuring Avaya One X agent & registers it with Extension & Agent login ID.

> On dialing the extension defined its ringing properly.
> On dialing Agent ID it rings only single time & there is silence. I tried it on both Laptop speaker & on headphones.

Could some one tell me the solution to this issue.


RE: Avaya One X Agent Ringing issue

what does a trace show?

RE: Avaya One X Agent Ringing issue

I didn't taken the trace as the Extension on which the agent logged in is ringing properly. We tried on physical phone & it is ringing properly with Agent ID.

RE: Avaya One X Agent Ringing issue

What kind of trace do i need to put on & where ? Could you please suggest.

RE: Avaya One X Agent Ringing issue

List trace station and enter the agent id as the extension, worth a shot.

RE: Avaya One X Agent Ringing issue

I got the solution, thanks for replies.

RE: Avaya One X Agent Ringing issue

jagdishn, can you share what the issue was?

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

RE: Avaya One X Agent Ringing issue

We need to uncheck CM Auto Answer Support required on One X Agent Login telephony settings. Thanks !

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