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Randomly rebooting 1230 set ...

Randomly rebooting 1230 set ...

Randomly rebooting 1230 set ...

(OP)
Hi everyone:

I'm struggling to diagnose a problem with a random reboot on a 1230 set ... mine, of course! :) It's been happening for the last few months. I've checked continuity between the jack and the patch panel, and I also checked continuity from the cable leaving the phone and going to the wall, and from the patch panel to the switch. Everything checks out. I suppose it could be a transient issue that's not showing up regularly, but I'm a bit stumped as to how to diagnose this. I even tried switching phone sets, thinking it was the phone itself. No luck there either .. .the swapped set has been rebooting as well.

I am utilizing the data port, and I do lot of stuff on the computer that generates quite a bit of network traffic. Could it be possible that I'm flooding the data port and overloading the phone, causing a reboot?

If anyone has any other ideas, I'm all ears!

Thanks,

-M

RE: Randomly rebooting 1230 set ...

"I am utilizing the data port"
Not sure what that means since all ip sets use a network port.
Try moving patch cord to another port on the network switch.

If your daisy chained form wall jack with your PC then separate the two if you can as a test.
Check your firmware version on the set too and post it to see if up to snuff.

________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: Randomly rebooting 1230 set ...

(OP)
Hi curlycord - by saying that I "utilized" the data port on the phone, I just meant that I was using it, as opposed to having my pc and other network peripherals plugged into another data port (I have access to a second one, but it's dedicated for our surveillance and file servers, so I'd rather keep my stuff off of that port).

Good idea - I'll try and move the patch cable to a different port on the PoE switch and see if that makes any difference. That's the only thing I haven't tried yet. I'm guessing firmware isn't the issue as the problem has happened on two different phone sets. On the set I'm using right now, the firmware listed is 062AC5J.

Thanks curlycord!

-M

RE: Randomly rebooting 1230 set ...

The firmware you use is from "UNIStim firmware release 2.2", which was released back in February 2008 and declared end of life (EOL) in July 2012. There were many updates released since that time. You should certainly consider updating your phones to a more recent version of the firmware.

I am not sure if it's the latest version, but you could try the "UNIStim Software Release 5.5.6". The name of the firmware file for 1230 phones from this specific release is
062AC94.bin

RE: Randomly rebooting 1230 set ...

(OP)
O WOW! I had no idea we were using firmware that old. There's one version newer that I found on Avaya's web site ... 062AC96.bin

What's the easiest way to upgrade the firmware? I see that I'll probably have to install a TFTP server, but not sure what to do fomr there. I'm sure there's a guide to updating?

Will give this a try! Thanks ucxguy.

RE: Randomly rebooting 1230 set ...

TFTP server is running on your UCx by default. All you have to do is to copy the firmware and configuration file(s) into the /tftpboot directory and configure your phones to use the UCx IP address as the provisioning server.

RE: Randomly rebooting 1230 set ...

In case you are wondering what configuration file(s) - for each phone type that you want to update, you need a specific file. For 1230, it must be named 1230.cfg and contain the following lines
# Config file: 1230 C96
[FW]
DOWNLOAD_MODE AUTO
VERSION 062AC96
PROTOCOL TFTP
FILENAME 062AC96.bin
 

You should copy this file (1230.cfg) and the firmware file (062AC96.bin) into the /tftpboot directory on the UCx server, then go to the phone's Network Configuration and OK everything until you reach the provision server (I believe the label is abbreviated on 1230 to "Prov.:") and change the value (most likely the default 0.0.0.0) to the IP address of the UCx server. Finally, OK all the following network configuration items, the phone will then reboot and the firmware will be updated.

RE: Randomly rebooting 1230 set ...

(OP)
Thanks ucxguy. What's the easiest way to put these files on the UCx? I'm assuming through a command prompt, with a USB stick plugged into the UCx? Thanks for the continued help.

RE: Randomly rebooting 1230 set ...

The easiest way - in my opinion - is to use WinSCP (if you run Windows on your PC) or scp (if you run Linux). Use the admin account's password to log in.

RE: Randomly rebooting 1230 set ...

(OP)
Thanks for the helpful posts ucxguy ... the firmware upgrade worked! We'll see if this makes a difference. Can I leave the provisioning server set, or should I change it back to 0.0.0.0? Thanks again.

RE: Randomly rebooting 1230 set ...

You can leave it, if you ever upload a new firmware file the phone (upon a reboot) will check for the latest firmware then install it.

________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: Randomly rebooting 1230 set ...

I agree with curly - I would leave it. If you change it back to 0.0.0.0, you could save a few seconds when the phone boots. Considering people don't reboot their phones often, the few seconds needed to contact the server and check the firmware version shouldn't matter too much.

RE: Randomly rebooting 1230 set ...

One more note - if you just upload a new firmware file at some point in the future, nothing would happen. You'd have to also change the firmware version and the file name in the configuration file in order to get your phones updated. wink

RE: Randomly rebooting 1230 set ...

(OP)
Right you are ucxguy! :) I made a new folder on our file server and put a reminder in there to update the CFG file if there is ever another new firmware version to upload. Thanks to everyone for the help on this one! I'll update back and let you know what happens.

RE: Randomly rebooting 1230 set ...

I always wondered if we could Put the firmware on the UCX like it was on the BCM.

I used WinScp to put the firmware into the tftpboot directory of the UCX but I can't figure how to get the instructions in there. I copied it into a notepad and moved that in there but I thing it needs to be in plain text so the system can read it.

Any suggestions?

RE: Randomly rebooting 1230 set ...

The important thing is to use the correct file name. For the 1200 series phones the file name is 12x0.cfg, for the 1100 series phones the file name is 11x0e.cfg (replace x with the correct digit). You can check what the phone is trying to read by looking at the system log file called messages, where TFTP requests are logged. You should see a line similar to this one:
in.tftpd[17741]: RRQ from 192.168.1.47 filename 1230.cfg
 
Make sure that the correct file name is used for the configuration file you put into the /tftpboot directory.

RE: Randomly rebooting 1230 set ...

Thanks UCXguy........but I'm still confused.

In my case. I'm trying to update 1140e sets. I have the file from Avaya called 0625C96.bin in my tftproot directory. What else needs to go in there and what format does it need to be in? Can you post an picture of what the tftproot directory should look like using WinSCP?

RE: Randomly rebooting 1230 set ...

For the 1140E phone to update, you need to put two files into the /tftpboot directory:
1140e.cfg
0625C96.bin

The 1140e.cfg file should be a text file that contains the following lines:
# Config file: 1140E C96
[FW]
DOWNLOAD_MODE AUTO
VERSION 0625C96
PROTOCOL TFTP
FILENAME 0625C96.bin

Once you do that, you must change the network configuration of your 1140E. Set the Provisioning value to the IP address of the UCx server. After that, reboot the phone.

RE: Randomly rebooting 1230 set ...

Got it sorted out. Thanks ucxguy.....Star for that info.

My problem was that when I moved the 1140e.cfg file to the tftproot directory, it always appended the ,txt to it so I just renamed it and removed the .txt and everything worked as expected.

Thanks again.

RE: Randomly rebooting 1230 set ...

(OP)
Well ..... I went almost a month with no issues, and when I was on a call this afternoon, poof ... the phone cut out and rebooted on me. Do you think it could be a transient issue with the cabling - perhaps a kink that's only manifesting once in awhile - or something else? There's no report on the switch that something went wrong or there was a voltage issue to the phone. I'm at a loss ......

RE: Randomly rebooting 1230 set ...

I've seen this issue before and the line that was run was stranded instead of solid wire. If that's not your issue, maybe try and replace patch cords and see if that makes a difference.

RE: Randomly rebooting 1230 set ...

(OP)
Well ... I'm back again with this same issue. I'm at my absolute wits end with this! Here are the things I've done thus far:

-Tried a new LAN cord from the phone to the PoE switch ... no help.
-Tried a new LAN cord from the PoE switch to the wall jack ... no help.
-I completely replaced the cable from the wall jack back to the switch ... brand new wire and jacks ... no help.
-Tried a different PoE switch ... no help.
-Set up a different phone set and tried that ... no help.

It's driving me crazy. I'm talking to someone and the phone just cuts out. Especially frustrating when you're on with tech support, and you've waited 30 minutes to talk to someone! mad

My set is the ONLY set on the whole campus that's doing this ... no complaints from anyone else. I've replaced all of the cabling, and it's done nothing.

The only other thing I can think of are the KEM's I have connected to the phone set. I have two of them. Are they drawing too much power from the PoE port and causing random reboots? I do have a power adapter for the 1230 that I could connect and try. BUT ... our reception phone also has two KEM's attached to that phone, and there aren't any problems with that one, so I don't think that's it, either.

Can anyone think of anything else? Thanks for the continued help!

RE: Randomly rebooting 1230 set ...

Use an external 48V power supply to power the set. It will also light up the expansion modules. So,ves that kind of problem every time.

RE: Randomly rebooting 1230 set ...

(OP)
Thanks telcodog. That's really the only thing I haven't tried yet. But we've got that other set with two KEM's on it and it's running completely off of PoE, no adapter on that one, either. I'm willing to try it, but my gut tells me that this isn't going to solve the problem, either.

Maybe it's an issue with one of the KEM's ... ??

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