I need to setup AA using embedded voicemail on a 3300 MXEIII running ICP.6
The requirement is that an incoming call is answered by the AA and a greeting message played with the following options:
press 1 for X, 2 for Y and 3 for Z, 0 for the operator or required extension.
1 must play message your call is being recorded then let the call ring 3 times, if there is no answer a message comforting the caller plays then 3 more rings without an answer the call must transfer to the operator and announce the transfer to the caller (the announcement is a customized recording and not the system default).
2 and 3 just ring for the first 3 mins comfort and then ring for 3 more minutes and announce transfer to the operator as well.
After hours the AA must greet and mention business hours then transfer to a standby team (not the operator).
Call is being recorded must also play for calls going to the standby team from AA.
I couldn't get it working. Please advise.