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Pin code for call routing

Pin code for call routing

Pin code for call routing

Hi All,

I would like to know if it is possible to have Voicemail Pro follow a route based on a pin number.
This is the scenario...

Customer calls in.
VM Pro says welcome to xyz, please enter your pin code to proceed.
Customer enters pin code (ideally unique for each customer)
Call then goes to a menu or transfers to extension.

I see with the PIN on the Generic Tab this is required before the announcement, i could put an announcement module before this but i dont want the standard voice asking for the pin to be entered.

Any guidance much appreciated.


RE: Pin code for call routing

How many different PIN codes are you going to need? Both Variable Routing and Test Variable can be used to test the caller's input, and you can create your own menu action with a customer recording requesting the PIN, accepting the input, and then routing based on matching or not the various PINS that you have preprogrammed.

RE: Pin code for call routing

Ideally a unique one per customer.
If not then two depending on which category they fit into.
For example pin 1 allows transfer between certain hours and pin 2 allows transfer between other hours.

RE: Pin code for call routing

You're not answering the question: How many different PIN codes are you going to need?

This will become unmanageable if you are talking hundreds or thousands, at that point you would want to do a database dip to validate PINs instead of using Variable Routing withing the VMPro call flows

RE: Pin code for call routing

Hi TouchToneTommy,

Lets says no more than 20 at this point.


RE: Pin code for call routing

Menu with recording to prompt caller to enter their Pin followed by #. $ for the Touch Tones takes any length of input

Variable Routing can have up to 15 different strings to match. If more than 15, connect No Match to another Variable Routing action to check strings 16 through 30. Final Variable Routing table No Match maybe start over instead of disconnect, and each matching string transfers to the appropriate destination.

RE: Pin code for call routing

Brill, thank you!!

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