Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


One-X Agent losing Contacts

One-X Agent losing Contacts

One-X Agent losing Contacts

has anyone seen this, where an agent using One-X Agent stores contacts on their softphone, comes in the next day and the contacts are gone?

RE: One-X Agent losing Contacts

dedicated PC? roaming profile? I'd figure it'd be somewhere in C:\users\buddy\appdata. Any chance that gets wiped on Windows logout?

RE: One-X Agent losing Contacts

that's what seems to happen. every time she logs out, comes in the next day, and it's gone. dedicated PC. not sure of the profile.

RE: One-X Agent losing Contacts

Are you sure they are using the Contact and not call logs? Call logs can be set to delete after x number of days.
Also, One-X is bad about corrupting the xml files.

RE: One-X Agent losing Contacts

I would think she knows the difference between the Call log and the Contact log. she's been doing this for a while. why does One-X corrupt .xml files?

RE: One-X Agent losing Contacts

As far as I know, no one knows. Avaya always blames it on Windows. Normal shows up as Error in Start-up.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close