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One-X Agent losing Contacts

thread690-1794158

One-X Agent losing Contacts

One-X Agent losing Contacts

(OP)
has anyone seen this, where an agent using One-X Agent stores contacts on their softphone, comes in the next day and the contacts are gone?

RE: One-X Agent losing Contacts

dedicated PC? roaming profile? I'd figure it'd be somewhere in C:\users\buddy\appdata. Any chance that gets wiped on Windows logout?

RE: One-X Agent losing Contacts

(OP)
that's what seems to happen. every time she logs out, comes in the next day, and it's gone. dedicated PC. not sure of the profile.

RE: One-X Agent losing Contacts

Are you sure they are using the Contact and not call logs? Call logs can be set to delete after x number of days.
Also, One-X is bad about corrupting the xml files.

RE: One-X Agent losing Contacts

(OP)
I would think she knows the difference between the Call log and the Contact log. she's been doing this for a while. why does One-X corrupt .xml files?

RE: One-X Agent losing Contacts

As far as I know, no one knows. Avaya always blames it on Windows. Normal shows up as Error in Start-up.

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