H Series Phones not Getting DHCP

Question

H Series Phones not Getting DHCP

OldSchool70 (TechnicalUser)

(OP)

15 Apr 19 18:07

I have some H249 phones that I'm setting up for the first time. For some reason they are not pulling IP Addresses. The IPO is setup to give out DHCP. I unchecked "Avaya Phone Only" because I'm seeing a message in Monitor about a DHCP request from non-Avaya phone. When I press and hold the # button it says the phone has 0.0.0.0. Obviously, I cannot browse to that address. Stuck...Any ideas??

derfloh (TechnicalUser) · Answer 1 · 2019-04-15 18:55:35

Do you have a monitor log?

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OldSchool70 (TechnicalUser) · Answer 2 · 2019-04-15 19:01:19

310579430mS DHCP: DHCP type=DHCPMsgDiscover HTYPE=01 H=C81FEA810948 ReqIP=0.0.0.0 CI=Present
310579430mS DHCP: DHCP proxy is NOT possible
310579430mS DHCP: DHCP::Request from non-Avaya IP Phone {C81FEA810948}

derfloh (TechnicalUser) · Answer 3 · 2019-04-15 19:22:37

That's all? Did you reboot the IPO after unchecking the option to only serve IPs to Avaya phones?

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janni78 (IS/IT--Management) · Answer 4 · 2019-04-15 19:28:07

What version do you have on the IPO?
H200 is supported from R11 SP1.

"Trying is the first step to failure..." - Homer

OldSchool70 (TechnicalUser) · Answer 5 · 2019-04-15 19:48:21

RE: H Series Phones not Getting DHCP

OldSchool70 (TechnicalUser)

(OP)

15 Apr 19 19:48

I'm rebooting now. Running Release 11.4

OldSchool70 (TechnicalUser) · Answer 6 · 2019-04-15 20:17:53

The reboot worked. Why don't I try the simple things???? Now I need to figure out how to get these things registered.

derfloh (TechnicalUser) · Answer 7 · 2019-04-16 19:14:21

Wish you all the best bigglasses

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H Series Phones not Getting DHCP