×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Avaya one-X Attendant - second incoming line

Avaya one-X Attendant - second incoming line

Avaya one-X Attendant - second incoming line

(OP)
hi All,

We are having a strange problem at our noc's.
Recently, we changed our old noc's to newer ones.

In fact, it is only a computer running the One-X Attendant software.
As far as I know, everything worked fine and the old noc's were sold.

The problem is, that when a second call comes in, the ringing tone
rings only once. On the old noc's it was a continues ring.
Our receptionists find this very annoying because they are missing calls because of this.

I looked everywhere in the attendant software, but i cannot find to change the ring tone into a loop
or something like that.

I already called our supplier, but they also have no idea where to change this option.
Does anybody have an idea?

Thanks a lot.
Kind Regards
Mathias

RE: Avaya one-X Attendant - second incoming line

Any attd console only alerts once on an incoming call, and then flashes. On a regular phone on page 2 you can program a 2nd call for a continuous ring instead of a single ring.

RE: Avaya one-X Attendant - second incoming line

(OP)
That is what I was thinking also.
But our receptionists keep saying it rang multiple times before the change.

Very strange

Thanks
Mathias

RE: Avaya one-X Attendant - second incoming line

no it does not on an attd console

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close