Nobody can guarantee that something absolutely won't go down. You can't even guarantee that with your servers sitting in the "server room" in your offices. A rat could chew a cable and your users can't reach the servers. Or worst case, your whole building goes up in flames. With a WAN, a lightening strike, a car crash, an earthquake, a city-wide blackout, or a whole bunch of other possibilities could take it down. Hopefully those things are rare, but they are possibilities. Anyone that claims a connection will NEVER go down is either ignorant or lying.
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