Problems with call answering after update ....
Problems with call answering after update ....
(OP)
Hi everyone:
I did an update the other day, and since then, we've been having some issues with leaving messages for people on their voice mail.
For example, if we call a number and there is no answer, the voice mail comes on. In the middle of leaving a message, the Nortel lady comes on and says that the number isn't answering and we then get a fast busy tone and the call drops. Looking at the display of our 1230, we usually see a change when a call is answered. It goes from "ringing" to "online". In the cases where the call is dropping, we're not seeing "online" - it just says "ringing" and never changes. Is there something I need to tweak?
Thanks everyone!
I did an update the other day, and since then, we've been having some issues with leaving messages for people on their voice mail.
For example, if we call a number and there is no answer, the voice mail comes on. In the middle of leaving a message, the Nortel lady comes on and says that the number isn't answering and we then get a fast busy tone and the call drops. Looking at the display of our 1230, we usually see a change when a call is answered. It goes from "ringing" to "online". In the cases where the call is dropping, we're not seeing "online" - it just says "ringing" and never changes. Is there something I need to tweak?
Thanks everyone!
RE: Problems with call answering after update ....
RE: Problems with call answering after update ....
If it was the carrier then maybe there was an issue with the UCx mail not answering.
"ringing" to "online"
I do not know the system (and answering because forum has gone coldish) but would assume "online" just means the phone is plugged in and connected to the UCx?
That might also indicate it released the call since voice mail did not answer.
________________________________________

=----(((((((((()----=
www.curlycord.com
Toronto, Canada
Add me to LinkedIN
RE: Problems with call answering after update ....
Yeah - looks like the forum has really slowed down. Either that, or everyone's systems are humming along and there aren't any issues to talk about. :)
-M