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Call forwarding problem
2

Call forwarding problem

Call forwarding problem

(OP)
Avaya Aura 6.3 ASA.
I am trying to accomplish a simple task but have no success no matter what I do :)
I need to be able to forward customer's incoming calls to another extension and if it does not answer - to go to that second extension voice mail. It would be nice if the customer could have a button to be able to turn this feature on or off, but I cannot make not only that but I am not even able to hard-program that thing... :)
So, call-fwd does not work because if an Ext. 2 does not answer, call goes back to an Ext. 1 voice mail, that is a system default.
Send All Calls does not help me too.
So, I made a vector:
rote-to number <Ext. 2> with cov "y" if "unconditionally"
but it just rings on Ext. 2 indefinitely and never goes to Ext. 2 voice mail.
So I ended up with the vector:
messaging split <VM hunt group> for extension <Ext. 2>
which directs the call directly to the Ext. 2 voice mail box.
Does anyone have any suggestions please?

RE: Call forwarding problem

have 2 coverage paths, the 2nd which messages skill for voice mail for primary extension, and coverage path 1 should go straight to voice mail when not call forwarded. Then when you call forward you can use a feature access code to toggle the correct coverage path to the coverage needed, on the the station form you will need to define the 2nd coverage path number.

RE: Call forwarding problem

(OP)
Thank you, joe2938, however it does not solve my problem.
I need to forward Ext.1 to Ext.2 and if Ext.2 does not answer I need to direct call to Ext.2 voice mail box.
It seems like a simple task, but I am not able to solve it somehow...

RE: Call forwarding problem

on extension 1 have a coverage path that routes to a vdn to a vector that says message skill (hunt group number) for extension #2 extension

RE: Call forwarding problem

(OP)
joe2938, this is what I did:
messaging split <VM hunt group> for extension <Ext. 2>
except I have "split" instead of "skill" and I suppose this is the same command, right?
So this solution directs call from Ext.1 directly to VM box of Ext.2. e.i. it does not ring on Ext.2 phone and that is my problem.

RE: Call forwarding problem

Try using a Cov. path on ext 1, that has ext. 2 and vm.
Then when ext. 1 want calls to go to ext. 2 hit send all calls.

RE: Call forwarding problem

then put extension 1 as point 1 in the coverage path then have the vdn as point 2 in the coverage path, that way it rings ext 2 and then will go into the mailbox of extension 2 voice mail. I do this all the time and it works.

RE: Call forwarding problem

(OP)
DAVIDPAYNE
In first case it will end up in vm box that belongs to Ext.1.
In second - will ring indefinitely on Ext.2

RE: Call forwarding problem

(OP)
joe2938,
That is clever idea and it should work, but it does not. Somehow it skips point1 of the Cov path and goes right away to the point2 that is VDN (means it goes right away to the Ext.2 VM). Oter words it works the same way I have it described in original post. :(
OK, here is what I did:
Ext.1 is 8027
Ext.2 is 8227
I need x8027 ring on x8227 then go to x8227 vm box.
SO, I created Cov. path 28 for x8027 where point1 is x8227 with 3 rings. Point2 is VDN 3003 with vector 5 that has a single line:
messaging split <VM hunt group> for extension <Ext. 2>
Please see pics of list trace sta 8027

RE: Call forwarding problem

I believe the call forwarding is over riding the call coverage, so do not use call forward but 2 coverage paths as stated earlier, you can always use a fac to toggle between active coverage paths.

RE: Call forwarding problem

(OP)
joe2938, no forwarding has been used.
I created Cov. path 28 for x8027 where point1 is x8227 with 3 rings. Point2 is VDN 3003 with vector 5 that has a single line:
messaging split <VM hunt group> for extension <Ext. 2>
The result is on the pictures.

RE: Call forwarding problem

status station for x8227, it should ring it. Can you call x8227 directly?

RE: Call forwarding problem

(OP)
Yes, Joe. I can call directly :)

RE: Call forwarding problem

rote-to number <Ext. 2> with cov "y" if "unconditionally"
but it just rings on Ext. 2 indefinitely and never goes to Ext. 2 voice mail.

Go back to the cov pa and set thos option to yes.

Cvg Enabled for VDN Route-To Party? n

So cov pa of the main number is a cov pa and the second step is a vdn/vector.

Plan your work............Work your plan

afro

RE: Call forwarding problem

Can you post your coverage path?

RE: Call forwarding problem

(OP)

RE: Call forwarding problem

(OP)

RE: Call forwarding problem

change that blue N to Y. That’s what I adviced. So then the cov pa of the vector step will be touched.

Plan your work............Work your plan

afro

RE: Call forwarding problem

(OP)
G van Hamburg,
I think I tried this already, but I'll try again this evening. I am not able to play much with this setup during business hours and I am not able to have a simulating set up.

RE: Call forwarding problem

1st of all add more ring time to the coverage path of coverage path 28, also give it a shot, make Cvg Enabled for VDN Route-To Party? n a yes as suggested. And then retest. If this also fails then post a snapshot of display system-parameters coverage-forwarding.

RE: Call forwarding problem

(OP)
I will try all of that this evening, just don't forget, you are not talking about current cov pa. I will change the vector to:
rote-to number <Ext. 2> with cov "y" if "unconditionally"
to run this experiment.

RE: Call forwarding problem

I was able to do what you are trying, in the coverage path enable the cov enabled for vdn to yes as stated earlier, also I enabled hunt after coverage to yes, then in the coverage path have extension 2 as point 1, then your vdn as point 2 that says message split 99 for extension 8227. As I stated I was able to do exactly what you trying to accomplish.

RE: Call forwarding problem

(OP)
Thank you, joe2938.
I really appreciate your efforts. I was pretty sure I tried exactly these settings (both at the same time) and I am amazed, that it did work for you.
I will definitely try it this evening.
Thanks again and I am looking forward to try tonight.

RE: Call forwarding problem

(OP)
OK, joe2938.
I spoke today with the customer on x8227 and she all of a sudden decided that she is happy with the way it works right now :)
You know how it is working with customers :)
Now this problem has only academic meaning and I do not have any urgency any more. In case you are also fascinated in this strange behavior, here is what I've got:
I did what you told me to and the result was the same.



The weird part is that once it hits the cover path, it immediately goes to point 2 (skipping point 1).
So here is the system-parameters coverage-forwarding:



Does anyone have any explanation to this freaking thing please? :)

RE: Call forwarding problem

(OP)
OK. this whole thing freaks me out, but here is a setup that works as I need:







Weird thing is that it rings one time on 8027 then goes to cover, rings 3 times on 8227 and then goes to 9227 vm box...

As I said, my customer does not want me change anything and leave it the way it is (all of a sudden), so I'll just have to live with this phenomenon the rest of my life :)
Thank you, guys, for your help!

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