Progressive Ringing
Progressive Ringing
(OP)
I've inherited a Compact system. It has 3 C.O lines. I need to set it up (for all lines) to:
a) Ring in 3 or 4 times at Reception... extension 21
b) If not answered, then ring in to one or more other extensions
I ran into troubleshooting a problem with this type of set-up a long time ago, but I'm drawing a complete blank on how it was configured. Can anyone provide some programming guidance please. Thanks in advance for your assistance.
a) Ring in 3 or 4 times at Reception... extension 21
b) If not answered, then ring in to one or more other extensions
I ran into troubleshooting a problem with this type of set-up a long time ago, but I'm drawing a complete blank on how it was configured. Can anyone provide some programming guidance please. Thanks in advance for your assistance.
RE: Progressive Ringing
This is assuming you have 3 lines capable and 8 station ports.
You want to look at Forward No Answer
If more ext's then you need some more programming such as add Answer DN key to sets so they can answer other sets.
It's best to Forward to an unused DN then add Answer keys for that unused DN to other sets.
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RE: Progressive Ringing
RE: Progressive Ringing
CICS has Hunt Groups, I think it's 2.0 or higher required but the DN length must also be at 3 or 4 to see/show HG programming.
So you could Forward No Answer the the HG's DN.
If the Call is coming from AA/CCR then it would be best to direct the Patch in CCR to the DN of the first HG then you can overflow one HG to another.
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RE: Progressive Ringing
RE: Progressive Ringing
To go to a mailbox:
On the last HG overflow it to voicemails DN.
If you do not create a mailbox with the same mailbox # as the HG's DN then it will default to the General Delivery mailbox.
This way the Forward No Answer programmed on any sets will remain as normal since HG's ignore the FNA settings.
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www.curlycord.com
Toronto, Canada
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