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EC500 capacity limitation

EC500 capacity limitation

EC500 capacity limitation

(OP)

Hello all,

Does anybody know if Avaya CM does EC500 to a non cell phone number?, I got a third party PBX with regular DID's, I had EC 500 enabled on my AVAYA phone, the call goes through fine but after the 200Ok, CM sends a bye immediately and disconnects the call. I Haven't seen anything related in the feature functionality though.

RE: EC500 capacity limitation

I think it will if the telephone number is in the off pbx station-mapping config

RE: EC500 capacity limitation

(OP)
Hi man,

Yeah, it had been added in the off pbx telephone mapping.

RE: EC500 capacity limitation

What does a trace show?

RE: EC500 capacity limitation

Looks like you programmed wrong, need the station extension that it is mapped too, you have 215-982-7255, need the actual extension here

RE: EC500 capacity limitation

so you have 10 digits extensions? if so remove the dashes

RE: EC500 capacity limitation

change off-pbx-telephone station-mapping extension xxxx

RE: EC500 capacity limitation

(OP)
yeah, we have 10 digit extensions, I take off the dashes but they are put back again by the system

RE: EC500 capacity limitation

do a list off-pbx-telephone station-mapping and post

RE: EC500 capacity limitation

yours is built different, make it the same as the others if they are working ok, if it fails when reprogrammed then post a list trace station from CM

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