×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Agent is stuck in system

Agent is stuck in system

Agent is stuck in system

(OP)
I have an agent who logged in two days ago and we haven't been able to log her off. We've tried deleting her from the users and her log in and name delete from the user list but she is still listed as an agent who is logged in on Live Call Reporting. Her phone also thinks she is still logged in. She's like a ghost in the system.

When she uses F904 to log in/out, it no longer gives her an In/Out option on the Call Display screen, only Admin.

When she uses F908 it says "Set In Use"

On the Live Call Reporting, it will report her last action. Currently it is displaying that she is on an Intercom call, while we have unplugged the phone from the wall jack.

She can still making intercom and outbound calls as well as access her voicemail.

We are at a loss on what to try to remove her from the system. Any ideas?

We are using BCM400

Thanks!

RE: Agent is stuck in system

Just a stab...erase those keys and reprogram them.
To erase: Feature * 1, press button, press only OK

To reprogram features: Feature * 3, press button, press Feature, dial code.

Test

Some call center wizards will chime in soon.


________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: Agent is stuck in system

(OP)
We were actually wondering how to erase a feature from a key, so you answered that question, thank you!

We tried to log her out after erasing the keys but she's still stuck.

Thanks for the stab!

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close