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Announcement with option to skip

Announcement with option to skip

Announcement with option to skip

I'm struggling to have the following work.

We have an announcement that allows to caller to skip it, if they press the 1 key but when any key is pressed the announcement skips and routes on the next relevent step.
Is there a way to keep the announcement playing if any key is pressed other than the 1 which of course would skip the announcement?

Thanks in advance

RE: Announcement with option to skip

The problem is that if you have a collect-digit announcement then it proceeds as soon as a digit has been collected.

You could do something like:


10 collect      1    digits after announcement 10123    for none
11 goto step    13            if digits           =      1
12 goto step    10            if unconditionally         
13 continue... 

This would mean the message starting over if they press anything other than 1.

RE: Announcement with option to skip

Yeah but when the announcement is listened to it would repeat... so there's no way of doing it, felt sure there'd be a way either by changing the announcement properties or using variables but I just can't get it to work :(


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