×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Ring group members set to voicemail

Ring group members set to voicemail

Ring group members set to voicemail

(OP)
We've an old Hipath 3800, support dropped a while ago so we've been making basic changes ourselves. It's due for replacement, but it probably won't happen until next year.

We have many hunt groups configured, and for reception cover we started forwarding the reception phone to one of the spare groups. It works just fine unless a member of the hunt group has their phone set to voicemail - in which case the system responds with "mailbox not available" and dumps the call.

It's not the end of the world as we've instructed members not to use this feature - but can anyone explain why this happens?

"We can categorically state that we have not released man-eating badgers into the area" - Major Mike Shearer

RE: Ring group members set to voicemail

Typically when the main/piolot phone of a hunt group is forwarded it deactivates the whole hunt group. If an individual phone is forward it "temporarily removes" it from the hunt group. In the first case calls would not hunt at all and would follow the forward to the target, and in the second case the hunt group should skip over that phone.

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close