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CenterVu Supervisor Administration - Agent Groups

CenterVu Supervisor Administration - Agent Groups

CenterVu Supervisor Administration - Agent Groups

(OP)
I know how to create a Agent group, modify an agent group but now to I give a user permissions view and report on that Agent Group in CMS/CenterVu (V13)

RE: CenterVu Supervisor Administration - Agent Groups

You don't give permission to the Agent Group. Supervisor must have read access to all of the skill those agent have., And I think Read on Agent Admin, and Call Center admin, but don't quote me on that.

RE: CenterVu Supervisor Administration - Agent Groups

Go to CMS Supervisor - Tools - User Permissions -Select (VDN, SKILL, etc.)

You will put in the User ID chose a selection or range (1-100)

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