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R11 Hunt Group from Centralized VM Pro

R11 Hunt Group from Centralized VM Pro

R11 Hunt Group from Centralized VM Pro

Odd issue popped up today. I have a 6 location customer running R 11.0.1 with centralized vm pro. Option 2 from the call flow performs a normal transfer to a hunt group at another location. Sometimes it rings all the phones, sometimes none, sometimes some. But it shows visibly on the phone the same as if it was ringing. First call appearance shows the caller id, phone shows hunt group that is being called. Everything normal except for no audible ringing. If I dial the same hunt group number internally, even from another location on the SCN, it rings it every time. Hunt group is set for collective call waiting. But I have tried regular collective as well.


RE: R11 Hunt Group from Centralized VM Pro

no one?

RE: R11 Hunt Group from Centralized VM Pro


How are the sites connected? VPN or T1/MPLS circuit? Sounds like it could be a site to site connection issue. Has this occurred before? I would try a reboot after hours and test again to see if it reoccurs.

RE: R11 Hunt Group from Centralized VM Pro

Sites are connected via MPLS. This has been working for 10 years on V1. Recently upgraded all locations to V2 R11. Rebooted the remote location, will try rebooting the main location as well.

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