OpenStage 40 logo not centered, text get cropped
OpenStage 40 logo not centered, text get cropped
(OP)
Hello again everyone, and sorry for taking so much of your time.
Thanks to you and this thread965-1793332: How to change logo in OpenStage 60 ? I'm now able to update the company logo everywhere on our OpenStage Phone, and it's working perfectly, but here's the catch, as I wanted to update the logo on our OpenStage 40, the display keep puting it on the far right and consequently cropping some of my text.
Here's what I created using paint on bitmap monochrome (size 144 x 32):
https://res.cloudinary.com/engineering-com/image/upload/v1552313088/tips/logo_ppltfo.bmp
but here's what is displayed on the phone :

I've even try to add the base unity logo (size 144 x 32) :
https://res.cloudinary.com/engineering-com/image/upload/v1552314282/tips/OpenStage_40_logo_ztjmge.bmp
but here's what I get :

My predecessor succeded in such task, here's the photo :

What have I done wrong this time ? Is this some kind of informatic curse or am I just a dummy ?
Thanks to you and this thread965-1793332: How to change logo in OpenStage 60 ? I'm now able to update the company logo everywhere on our OpenStage Phone, and it's working perfectly, but here's the catch, as I wanted to update the logo on our OpenStage 40, the display keep puting it on the far right and consequently cropping some of my text.
Here's what I created using paint on bitmap monochrome (size 144 x 32):
https://res.cloudinary.com/engineering-com/image/upload/v1552313088/tips/logo_ppltfo.bmp
but here's what is displayed on the phone :

I've even try to add the base unity logo (size 144 x 32) :
https://res.cloudinary.com/engineering-com/image/upload/v1552314282/tips/OpenStage_40_logo_ztjmge.bmp
but here's what I get :

My predecessor succeded in such task, here's the photo :

What have I done wrong this time ? Is this some kind of informatic curse or am I just a dummy ?
RE: OpenStage 40 logo not centered, text get cropped
LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4 & V6, OpenScape Xpressions V7, OpenScape Contact Center V8, OpenScape Voice V9
RE: OpenStage 40 logo not centered, text get cropped
RE: OpenStage 40 logo not centered, text get cropped
I seem to not see any color as the "profondeur de couleur" which translate by "color depth" is 1 BUT I might be wrong !
Here's how I save the file :
I select "Bitmap monochrome" which translate by "Monochrome Bitmap" (yeah I know, wasn't necessary...)
Is this the correct way to save this file ?
Hi Adibv, I've followed the rule written in this guide as a quick google search gave me a result on this thread965-1763917: change logo in OpenStage 40
Thank you both for taking your time to help me !
RE: OpenStage 40 logo not centered, text get cropped
I flipped it to black & white and saved it. Now it shows up as Black & White in the properties in Paint.
Modified file attached.
LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4 & V6, OpenScape Xpressions V7, OpenScape Contact Center V8, OpenScape Voice V9
RE: OpenStage 40 logo not centered, text get cropped
I've also tried to upload your file to our phone (with success) but sadly the logo was on the same position (all-right, if I may).
Thank you for the time you spend on this
RE: OpenStage 40 logo not centered, text get cropped
LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4 & V6, OpenScape Xpressions V7, OpenScape Contact Center V8, OpenScape Voice V9
RE: OpenStage 40 logo not centered, text get cropped
Joke aside, I'm going to check my phone firmware, I'll get to you as soon as possible but I've been put on another project for some time, I'll be back !
RE: OpenStage 40 logo not centered, text get cropped
The latest OS40 HFA version is V3 R0.42.1. SIP is V3 R5.12.0.
LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4 & V6, OpenScape Xpressions V7, OpenScape Contact Center V8, OpenScape Voice V9
RE: OpenStage 40 logo not centered, text get cropped
So, I did as you said LoPath and tried to update the phone... Which was already automatically update, that wasn't a bad thing since we discoverd that we already have a DLS server, which we didn't know existed (even my supervisor). This is what happened when tech guys are fired and have no time to explain everything to the new guys...
That said, seeing how buggy it was, I decided to do a factory reset of the phone, and now it works perfectly !
So it was indeed me the dummy, and the phone didn't help.
You were right LoPath, the firmware was indeed buggy.
I'm gonna write all of this down in case it happened again, and as always, thank you for blessing me with all you knowledge LoPath
RE: OpenStage 40 logo not centered, text get cropped
LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4 & V6, OpenScape Xpressions V7, OpenScape Contact Center V8, OpenScape Voice V9