Remote update of call center announcements

Question

Remote update of call center announcements

trilogy8 (TechnicalUser)

(OP)

1 Mar 19 16:16

I need to provide the ability for an office manager to remotely update call center announcements. I've used vectoring to allow for the enabling/disabling of variables, but not sure how to setup to re-record announcements. I've read about a remote access extension, but I don't see where that is in my system (cm6.3). Any guidance on this, I'd appreciate.

AvayaTier3 (TechnicalUser) · Answer 1 · 2019-03-01 18:36:51

CODE

DID remote access extension
change remote-access                                            Page   1 of   1
                                REMOTE ACCESS

      Remote Access Extension: 3456        Barrier Code Length: 4
  Authorization Code Required? n

           Barrier                       Expiration   No. of    Calls
            Code      COR   TN    COS       Date      Calls     Used
        1: 1111       5     1     1      12/31/19     100       0


- Dial into pbx using DID number for remote access:
1. Dial into the switch remote-access extension (Use Barrier Code with COS that
   has Console Permissions "y"
   Hear dial-tone, dial Barrier Code (hear dial-tone)
   Dial Announcement Access Code: 77 (check feature-access-code for your switch)
   from a station with COS that has Console Permissions "y"
2. dial announcement extension to listen
3. dial Announcement Access Code: 77 (check feature-access-code for your switch)
   to access an announcement session. You can also do this from a switch station
   with COS that has Console Permissions "y"
4. dial announcement extension to record, play, delete - then
Dial:
1 to record, begin recording, use "#" to end recording session
                   (you cannot record a protected announcement)
2 to play
3 to delete        (you cannot delete a protected announcement)
- From a station with COS that has Console Permissions "y"
Dial announcement extension to listen
Dial Announcement Access Code: 77, announcement extension - then 
Dial:
1 to record, begin recording, use "#" to end recording session
                   (you cannot record a protected announcement)
2 to play
3 to delete        (you cannot delete a protected announcement)

NOTE: removing announcement does not delete the associated .wav file from the
      Val board or media-gateway virtual Val board.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
http://bshtele.com

trilogy8 (TechnicalUser) · Answer 2 · 2019-03-01 18:43:30

I don't have that command available on my system.

AvayaTier3 (TechnicalUser) · Answer 3 · 2019-03-01 18:54:50

All systems have remote-access by default

If it is Permanently Disabled, the screen goes away, forever, unless you pay Avaya to turn the feature back on.

CODE

change remote-access                                            Page   1 of   1
                                REMOTE ACCESS

      Remote Access Extension:             Barrier Code Length:
  Authorization Code Required? n

           Barrier                       Expiration   No. of    Calls
            Code      COR   TN    COS       Date      Calls     Used
        1:
        2:
        3:
        4:
        5:
        6:
        7:
        8:
        9:
       10:

 Permanently Disable? y
 (NOTE: You must logoff to effect permanent disabling of Remote Access)

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
http://bshtele.com

trilogy8 (TechnicalUser) · Answer 4 · 2019-03-01 18:56:03

RE: Remote update of call center announcements

trilogy8 (TechnicalUser)

(OP)

1 Mar 19 18:56

More great news as usual

AvayaTier3 (TechnicalUser) · Answer 5 · 2019-03-01 19:08:58

This is sometimes recommended as part of Toll Fraud Indemnification and turned off.
Avaya used to charge $ 500.00 to turn it back on.
Anyone can turn it off.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
http://bshtele.com

trilogy8 (TechnicalUser) · Answer 6 · 2019-03-01 19:56:35

What a royal pain. This would have been so handy to have this.

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Remote update of call center announcements