Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


MWI not lighting on 9611g.

MWI not lighting on 9611g.

MWI not lighting on 9611g.

We have multiple sites working fine, but a new site added, all of their phones will not light MWI lamp when a message is left. If we log an extension from the troubled site in at a site that has no issues, the lamp lights. If we log an extension at the troubled site that is used at a working site, it does work. We seem to think it may be something to do with the routing policy in Session Mgr? Thoughts, suggestions??

RE: MWI not lighting on 9611g.

Private unkown numbering? Is the dial pattern for the site pointed at the correct entity?

RE: MWI not lighting on 9611g.

"routing policy in Session Mgr"

Likely. Think of the MWI like a phone call. Your first needs to be able to route from CM to SM to VM. Then for MWI to work you need to route from VM to SM to CM. If that doesn't work then MWI doesn't work. TraceSM is your friend here.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close