×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Sheduled Access Restriction for ACD

Sheduled Access Restriction for ACD

Sheduled Access Restriction for ACD

(OP)
Hello Guys,

The idea is to allow ACD to be used for a certain period of time .
Like, agents are working for a period of 8 hours per day, from 8:00 to 16:00, after this period ACD should automatically locked in order to prevent other users from using it.
Those ACD are capable for both incomming (acd queue) and outgoing calls . I found the SAR feature can do the thing , but it's just now i am aware of it .
Someone knows about it , in practice , please share a comment if it's can meet my need.

Look forward to your reply.

Thanks !

RE: Sheduled Access Restriction for ACD

A service hours table will take care of inbound

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close