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Sheduled Access Restriction for ACD

Sheduled Access Restriction for ACD

Sheduled Access Restriction for ACD

Hello Guys,

The idea is to allow ACD to be used for a certain period of time .
Like, agents are working for a period of 8 hours per day, from 8:00 to 16:00, after this period ACD should automatically locked in order to prevent other users from using it.
Those ACD are capable for both incomming (acd queue) and outgoing calls . I found the SAR feature can do the thing , but it's just now i am aware of it .
Someone knows about it , in practice , please share a comment if it's can meet my need.

Look forward to your reply.

Thanks !

RE: Sheduled Access Restriction for ACD

A service hours table will take care of inbound

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