I have an issue with one phone. when the agent presses her login button instead of hearing the three beeps it gives another type tone. I did a trace of the extension and it shows the login button is pressed and the trace shows the following: dial 122~ 1945#. Where other agents that log in don't show the dial pattern at all and they are logging in normal. This agent's phone is not programmed any differently than anyone else who is an agent. I have checked her hunt group, direct agent log in but I can't figure out why her log in is different and it seems that she does not get the number of calls that others do.
Red Flag Submitted
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