Botsergeant
MIS
Hello everyone,
I'm using Avaya Site Administration 6.0 (old, I know), and I'm new to phone systems. I can set a station to forward all calls off-net, to an after-hours answering service, using a feature access code. That works fine--so far so good.
My problem is that I can't seem to replicate this on another station. This other station has the same COR and COS as the other station (the one that works). This station is also receiving outside calls from 555-5555 (in other words, the incoming call handling treatment table is set up to erase the 7 digits "5555555" and replace them with the 3 digit extension). I think this incoming call handling treatment might be what is preventing it from working? Maybe you just can't do this? Anyway, I can't figure this out. If anyone could offer any advice I would appreciate it. I would be glad to provide any additional details if necessary. Thank you.
I'm using Avaya Site Administration 6.0 (old, I know), and I'm new to phone systems. I can set a station to forward all calls off-net, to an after-hours answering service, using a feature access code. That works fine--so far so good.
My problem is that I can't seem to replicate this on another station. This other station has the same COR and COS as the other station (the one that works). This station is also receiving outside calls from 555-5555 (in other words, the incoming call handling treatment table is set up to erase the 7 digits "5555555" and replace them with the 3 digit extension). I think this incoming call handling treatment might be what is preventing it from working? Maybe you just can't do this? Anyway, I can't figure this out. If anyone could offer any advice I would appreciate it. I would be glad to provide any additional details if necessary. Thank you.
