×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Passing caller ID on forward with SIP Trunks

Passing caller ID on forward with SIP Trunks

Passing caller ID on forward with SIP Trunks

(OP)
IP500 V2 R11. I'm having trouble getting the original caller CID to pass when a call is forwarded or twinned. I have Original Caller set under Call Details under the SIP Trunk for Forward/Twinning. All my ARS routes are set to just N. No Si after anything.

RE: Passing caller ID on forward with SIP Trunks

Should be Caller not Original Caller for forwarding CLI - yes I know it doesn't make sense from a wording perspective, but there was a document (I cant find again) that explained them.

| ACSS SME |

RE: Passing caller ID on forward with SIP Trunks

(OP)
Sorry for the slow reply, just coming back around to this issue.

It's not working. If I set it to caller, it tries to send the hunt group number. I have tried so many different options, but at no point and time does it even attempt to pass through the caller id.

RE: Passing caller ID on forward with SIP Trunks

Depends how the call routes, there's an issue in early R11 where it shows the wrong CLI if the call is forwarded to a huntgroup and then twinned to a member.

"Trying is the first step to failure..." - Homer

RE: Passing caller ID on forward with SIP Trunks

I have the same issue. The outgoing caller ID over SIP on forwarded and twinned calls was working perfect on r10.1 -- the caller ID of the "original" caller would appear on the mobile phone.

I upgraded to r11 (tried both SP2 and FP4) and now its broken. Outbound calls are now using the ICR (DID phone #) as the outbound caller ID on all calls (not just forwarded and twinned).

I tried all sorts of combinations using the Avaya Guide but nothing got me to 100%. Some broke inbound routing. https://documentation.avaya.com/bundle/Administeri...

RE: Passing caller ID on forward with SIP Trunks

Try a new ARS for forwarding and twinning, where the Telephone Number is NSSi, the Line Group is the URI that has Auto for the Local URI and Contact. Create a User Short Code like *9N / Dial / N / ARS:the one with NSSi. For forwarding and twinning set the number as *9-1-817-NXX-XXXX

RE: Passing caller ID on forward with SIP Trunks

I had a ticket with avaya about that issue. They told me that it should be solved in SP2. I got a patch for 11.0 GA

Need some help with IP Office? https://www.fwilke.com/home

RE: Passing caller ID on forward with SIP Trunks

I "downgraded" from 11.0 FP4 to 11.0 SP2 and had the same issue. So I don't think it's fixed.

Do you have a ticket # with Avaya you could share? That way I can open a ticket and piggy back on to your hard work and not reinvent the wheel...

RE: Passing caller ID on forward with SIP Trunks

Sorry... My issue had been ISDN to ISDN. Had some issues with SIP to SIP as well but that has been solved in SP1 if I remember correctly.

Sorry for the confusion

Need some help with IP Office? https://www.fwilke.com/home

RE: Passing caller ID on forward with SIP Trunks

I was able to get caller ID pass through working on 11.0 FP4. Though there is some very strange behavior:

1) If you press "To VM" while a call is coming in, and that call then gets transferred out to a mobile (using DTMF breakout on the user's Voicemail settings), the pass-through caller ID does not work.

2) I had to clear the values in System -> Voicemail -> SIP Settings

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close