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Equinox Shared Control

Equinox Shared Control

Equinox Shared Control

(OP)
Hi,

Just patched our system to the latest R11 update that says it includes support for shared call control with desk phones.

Cant see where I enable this?

Does anyone know?

Many thanks,
James

RE: Equinox Shared Control

I would be interested to know too!!

RE: Equinox Shared Control

Just read the help... whoops, sorry, Avaya still holding to the ridiculous line that the UI is sooooo perfect you don't need any help.

Anyway.. bottom-right corner, click on the microphone/camera icon and select "Place and Receive Calls Using" (!Place - I've never 'placed' a call in my life).

Stuck in a never ending cycle of file copying.

RE: Equinox Shared Control

Hmmm..

I had already looked there but the only option I get is This Computer.

I am having major headaches geeting TLS working with certificates - is this another feature that needs TLS rather than TCP?

Cheers

RE: Equinox Shared Control

Shared control requires app version 3.5. @sizbut's instructions are correct.

ACSS (SME)

RE: Equinox Shared Control

OK thanks, I had been previously told the latest 3.4 would work

Chjeers!

RE: Equinox Shared Control

(OP)
Thanks! TLS caused contacts to not work for me! Just turned it off. I am using it only in the office though.

RE: Equinox Shared Control

I can't get it to with with or without TLS

RE: Equinox Shared Control

Can confirm that shared control works with 3.5.5

Contacts does work but you can't see a list from the System Directory. You need to search by typing in the first few letters.

RE: Equinox Shared Control

Thanks

yes I have it working now.
Turns out I had a problem with the WebRootCA.pem cert!

Cheers

RE: Equinox Shared Control

davea2, can you please elaborate on what your issue was with the WebRootCA ? I am having the same issue and its driving me bonkers!!!!

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