Equinox Shared Control

Question

Equinox Shared Control

BResource (Programmer)

(OP)

12 Feb 19 11:06

Hi,

Just patched our system to the latest R11 update that says it includes support for shared call control with desk phones.

Cant see where I enable this?

Does anyone know?

Many thanks,
James

davea2 (TechnicalUser) · Answer 1 · 2019-02-12 11:10:30

RE: Equinox Shared Control

davea2 (TechnicalUser) 12 Feb 19 11:10

I would be interested to know too!!

sizbut (TechnicalUser) · Answer 2 · 2019-02-12 11:29:08

Just read the help... whoops, sorry, Avaya still holding to the ridiculous line that the UI is sooooo perfect you don't need any help.

Anyway.. bottom-right corner, click on the microphone/camera icon and select "Place and Receive Calls Using" (!Place - I've never 'placed' a call in my life).

Stuck in a never ending cycle of file copying.

davea2 (TechnicalUser) · Answer 3 · 2019-02-12 11:40:06

Hmmm..

I had already looked there but the only option I get is This Computer.

I am having major headaches geeting TLS working with certificates - is this another feature that needs TLS rather than TCP?

Cheers

TheSmash (TechnicalUser) · Answer 4 · 2019-02-12 11:45:39

Shared control requires app version 3.5. @sizbut's instructions are correct.

ACSS (SME)

davea2 (TechnicalUser) · Answer 5 · 2019-02-12 11:54:46

OK thanks, I had been previously told the latest 3.4 would work

Chjeers!

BResource (Programmer) · Answer 6 · 2019-02-12 11:59:57

Thanks! TLS caused contacts to not work for me! Just turned it off. I am using it only in the office though.

davea2 (TechnicalUser) · Answer 7 · 2019-02-12 12:05:31

I can't get it to with with or without TLS

ipohead (IS/IT--Management) · Answer 8 · 2019-04-05 12:51:45

Can confirm that shared control works with 3.5.5

Contacts does work but you can't see a list from the System Directory. You need to search by typing in the first few letters.

davea2 (TechnicalUser) · Answer 9 · 2019-04-05 13:05:01

Thanks

yes I have it working now.
Turns out I had a problem with the WebRootCA.pem cert!

Cheers

Travis Harper (TechnicalUser) · Answer 10 · 2019-04-26 23:09:13

davea2, can you please elaborate on what your issue was with the WebRootCA ? I am having the same issue and its driving me bonkers!!!!

intrigrant (Systems Engineer) · Answer 11 · 2019-04-27 04:11:54

RE: Equinox Shared Control

intrigrant (Systems Engineer) 27 Apr 19 04:11

Read my FAQ in a thread

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Equinox Shared Control