Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Partner ACS R6 "partially" dead extension

Partner ACS R6 "partially" dead extension

Partner ACS R6 "partially" dead extension

Hello, I am the lead I.T. Person at my work. This is my first post on this forum so bear with me.

We have an Avaya Partner ACS Release 6 (Standalone) as our system for our small office. It works perfectly fine except for Extension 12. The ETR functionality is not there. Therefore a system phone will not function on that extension. A display phone will go through an infinite power cycle during which the display backlight will flash slowly.
However the two inner wires (T/R) work fine when I hook a standard telephone to the port.

I have remember hearing in the past of these ACS systems having issues where when the outer pairs are shorted while the system is powered down. It would damage the extension.

What I would like to know is...
Is this common and can it be repaired.

If not I can still put an Astra M9000 on the extension.

RE: Partner ACS R6 "partially" dead extension

Start w/ a system reboot (#728 in system admin) Often this will clear any transiate errors. If you are able to peer into the port,you may find a pin issue. Expansion, will add 8-more ext. ports.

RE: Partner ACS R6 "partially" dead extension

I think the power pair which would prob be either black/yellow or on a cat5 jack the green pair is shorted or fried in the port. If the phone works on all ports but x12 then I would either use a diff port or if I did not have any add an expansion module. I have never heard of the shorting scenario you mentioned. Partner systems are workhorses but the ports do get messed up occasionally as any system does.

Yes, it's common as it is with any system that has ports. It could be repaired but you would have to send the processor to someone to refurb it. Would be cheaper to add a two-slot carrier and an expansion module.

Hope this helps

Clint Polley


RE: Partner ACS R6 "partially" dead extension

If it does end up being a problem with the processor itself, I would suggest swapping it out with an R8 processor (which is the final release). smile

I love2 "FEATURE 00"

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close