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Message Light Disappears

Message Light Disappears

Message Light Disappears

Happy Friday and Good morning to all,

We started to get reports of Message Lights not turning on when there is a voice mail in the voice mail box.

We use Openscape Expressions and have programmed a mail box button (MBLine) on several phones to make it easier for secretaries to answer voice mails for their bosses.

In the old Rolm , whenever we got a ticket that the message light was not working, we would reset the voice mail box in the Octel system .
At times we would have to delete the voice mail box from Octel and re-create it and this would get the light to work again.

Now that we have Openscape Expressions and Hi-Path4000, I need to find out how to go about troubleshooting an issue where the voice message light no longer turns on, but there are new messages on the phone.

I am open to any suggestions.

Thank you for your time and have a blessed day.


RE: Message Light Disappears

See if there are MWI ON/OFF Codes in WABE - if not then add one for each


If you have MBON / MBOFF codes already then go to an Analog phone
Dial the MBON code and then the extension number - it will turn on the MWI light at that phone
Dial the MBOFF code and then the extension number - it will turn off the MWI light at that phone

You don't need MBON/MBOFF for Xpressions, however it is just a way of testing to see if your phones are setup correctly.

RE: Message Light Disappears

Some additional info to check:

- on analog devices it is recommended to have:

- check on:

- if IPDA:

- when Xpressions or Phonemail sends a MWI Activate over the trunk to the Hipath 4000, it searches circuit 0 first.
If circuit 0 is not configured, the MW will fail.
Circuit 0 must be configured on the STMI circuit. for example:1-1-2-0. If only 1-1-2-1 is configured, the MWI will fail.
It is not required for circuit 0 to be a trunk to Xpressions or even the same protvar. It only needs to be configured.

- the PMIDX from SBCSU and the IDX from RICHT must be the same digit

RE: Message Light Disappears

And one more -
You should have a RICHT PM
The number of that RICHT PM should be added in to the SBCSU/SCSU to indicate which Xpressions it is connected to

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