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MICROS RES 3700 version 5.7 Void and Discounts Not Working
2

MICROS RES 3700 version 5.7 Void and Discounts Not Working

MICROS RES 3700 version 5.7 Void and Discounts Not Working

(OP)
I am wondering if anyone else out there has had a problem with the VOID and Discount functions not working in Version 5.7. I upgraded and imported a version 5.1 database and everything seems to work except these two features. I checked the correct permissions in employee classes and they look good. Yet, when you ring an item and then try to Touch Void it, it does not work. No error messages, it simply doesn't work. The same issue occurs when applying a discount. If anyone else has experienced this problem, please let me know how you resolved it. Thanks

RE: MICROS RES 3700 version 5.7 Void and Discounts Not Working

Did you figure out what caused this? We are having the same issue.

RE: MICROS RES 3700 version 5.7 Void and Discounts Not Working

(OP)
It was fixed in a service pack release. I think it is 5.7.2

RE: MICROS RES 3700 version 5.7 Void and Discounts Not Working

THANKS SO MUCH! We will try that. Oracle hung up on us when we called for support. Nice huh?

RE: MICROS RES 3700 version 5.7 Void and Discounts Not Working

Hey themicrosman,
My boss for some reason chose to go with 5.7.1 and it corrupted the Autosequence service, breaking EOD. Do you know if this is a known issue with that release? Did you have any issues with 5.7.2?

RE: MICROS RES 3700 version 5.7 Void and Discounts Not Working

There is a known issue with atuosequence service. Delete it by opening command prompt as admin and running

CODE

sc delete "Micros Autosequence Server" 

Then re-install the service by running (one line at a time, still in CMD as admin):

CODE

C:\micros\common\bin\autoseqserv.exe -install
C:\micros\common\bin\autoseqserv.exe -service 

For some reason when upgrading to 5.7, the autosequence service seems to fail to upgrade correctly.

RE: MICROS RES 3700 version 5.7 Void and Discounts Not Working

Should be also fixed and i prefer to update to 5.7.4.0
Oracle has broken Version 5.7.1.0 up to 5.7.3.2

If you use the seat function or seat is enabled in RVC after a send order you can not void items anymore.
fixed in 5.7.1.0 but i am sure then other things are not working.

RE: MICROS RES 3700 version 5.7 Void and Discounts Not Working

Hi! I'm having the same issue with voids. Do you know where can I download the 5.7.X patch to fix it?

Thanks a lot!

RE: MICROS RES 3700 version 5.7 Void and Discounts Not Working

(OP)
You should be able to download it from the my oracle support website.

RE: MICROS RES 3700 version 5.7 Void and Discounts Not Working

I've been looking for it at Oracle's web page but I can't find it!

RE: MICROS RES 3700 version 5.7 Void and Discounts Not Working

www.edelivery.oracle.com is where you want to be.
Then search for 3700 5.7 and you want the DLP download i believe.

RE: MICROS RES 3700 version 5.7 Void and Discounts Not Working

Hey guys! Thanks for the quick replies!

@Wildbar that was the link that I used to download it. But it says release date May 2018



I've been looking for that patch since Saturday night and still don't know where to find it! upsidedown

@AM_WG the link you sent seems old, since it says most recent MICROS version is 5.4 MR2

Again, sorry for bothering, if you guys have the direct link I would really appreciate your help! ponder

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