Hopefully someone has experienced this problem because it definitely has me scratching my head. The receptionist extension gets the off hook signaling from out of the blue. Each time she gets it one of the lines on her phone has the green in use led lit although she's not on the phone. She has to disconnect the line cord to release it. I was out and changed the phone in case it was a switch hook issue and also swapped her to a different port. No other phones in the office is experiencing it. System has also been powered down but failed to resolve it. After I left she sent pictures of the phone each time it's happened so that I could see the status indicators. What I did notice was that in each case L1 or L2 was in use by other staff. Although I'm thinking it's a processor issue, I don't want to invest in a replacement and I'm on the hook for that hunk of outdated circuitry if it doesn't fix it. Has anyone experienced this or have an idea that I haven't tried yet? Thanks for any advice you can throw my way.
Reid Telesys Communications
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