Time frozen on MICS cabinet
Time frozen on MICS cabinet
(OP)
I was recently called to a customer with a 8x24 cabinet that I suspect took a power hit as it was not functioning. I replaced the 8x24 with a MICS s/w 7.1, 2-port fiber cartridge and 2 station mods. On their 8x24 they had 22 T7316e sets and 23 T7100 sets which were moved over to the new system. After reprogramming and getting everything working I found that the time display on the phones would not update. If you momentarily went off hook and then hung up the handset the time would update for that set only, all other phones would not change. I suspected that I may have had a bad motherboard or corruption on that cabinet so I reprogrammed a different cabinet from startup (this time it was a MICS s/w 6.0). After getting this cabinet installed I discovered that all features seem to be functioning properly however the time is frozen on the sets until you use the phone and then it updates to the current time. All other phones do not change unless they are used, which is odd because every phone on the system could display a different time depending on when they were used last.
This morning I restarted the system and the clocks on the phones that I was monitoring updated as usual for about 5 minutes and then they froze. Same thing if I went off hook the time display would update to the current time on that one set but not advance. As I said earlier all other system features are working as expected.
Since we have installed 2 different MICS cabinets with different software levels and they both seem to be acting the same is very bizarre. Has anyone every experienced anything like this or have any suggestions?
This morning I restarted the system and the clocks on the phones that I was monitoring updated as usual for about 5 minutes and then they froze. Same thing if I went off hook the time display would update to the current time on that one set but not advance. As I said earlier all other system features are working as expected.
Since we have installed 2 different MICS cabinets with different software levels and they both seem to be acting the same is very bizarre. Has anyone every experienced anything like this or have any suggestions?
RE: Time frozen on MICS cabinet
RE: Time frozen on MICS cabinet
Is it possible the carrier Caller ID time is screwing with the MICS clock. Turn off auto-update and see what happens.
Marv ccna
RE: Time frozen on MICS cabinet
RE: Time frozen on MICS cabinet
Also try your first replacement in your lab to prove it's not a carrier issues should Marv's tip not work.
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www.curlycord.com
Toronto, Canada
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RE: Time frozen on MICS cabinet
Any way here is what I found: Customer had a T7406e base station connected to a couple of the station ports on the KSU (which I moved over to the new system) but did not have working batteries in the two handsets so I could not test when I was there last week. I took a charged battery for the T7406e handset with me this morning but was unable to make either handset work. The station ports looked normal in the system programming so I didn't think to try removing the BS from the system. After removing the power from the base station, disconnecting the station ports to the base station and rebooting the KSU; all services came back and the display on all the phones starting advancing. For some reason the base station must have got cooked when their old system quit working last week and was locking up some functions on the KSU.
Thanks for you input Marv and CurlyCord!!
RE: Time frozen on MICS cabinet
________________________________________

=----(((((((((()----=
www.curlycord.com
Toronto, Canada
Add me to LinkedIN
RE: Time frozen on MICS cabinet
Marv ccna