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VDN stuff

VDN stuff

VDN stuff

(OP)
OK I ran into another problem. I was setting up my vector and now one of my VDN's is not working correctly. It use to be linked to a mailbox but now its just giving me a announcement. I checked the name and its still pointing to the same mailbox. All is the same cause I have made no adjustment to the VDN except for the vector group. Anyone know how I can link back to make this VDN to point to this voicemail box. Here is a copy of my vector and VDN page
The VDN # is 564 which is suppose to go to mailbox ext. 344.
When I dial the mailbox it works fine I here the message and all but when I try to dial the VDN # its going somewhere else.

1 goto step 15  if time-of-day is fri 16:30 to mon 08:00
02 goto step 15  if time-of-day is all 16:30 to all 08:00
03 goto vector 11 if staffed-agents in split 3     <  1
04 goto vector 7 if staffed-agents in split 7      >  0
05 queue-to  main split 3   pri h
06 wait-time 2 secs hearing ringback
07 announcement 535
08 wait-time 20  secs hearing music
09 collect  1  digits after announcement 534
10 route-to number 564 with cov y if digit =  1
11 goto step 8 if unconditionally
15 collect 1  digits after announcement 530
16 route-to number 344 with cov y if digit =  1
17 disconnect   after announcement none

VDN Properties

Extension: 564
Name: TechSupCust.344
Allow VDN Override no
Cor:40
TN: 1
Vector Number: 3
Measured: both
Acceptable Service Level (sec): 20
VDN of Origin Annc. Extension:




                    Return Destination:

RE: VDN stuff

Hi,
What do you think about to start with  simpliest vector(?) for example:

01 collect 1  digits after announcement 530
02 route-to number 344 with cov y if digit =  1
03 disconnect   after announcement none

If you'll have the same problem with no routing to collected digits so escalate more problems.
Check the vdn's COR-40 to access extension's 344 COR.
If you are using old tone detector TN748B it doesn't support digits prompting.

regards


************************************************************
                         The VDN # is 564 which is suppose to go to mailbox ext. 344.
                         When I dial the mailbox it works fine I here the message and all but when I try to dial the
                         VDN # its going somewhere else.

                         1 goto step 15  if time-of-day is fri 16:30 to mon 08:00
                         02 goto step 15  if time-of-day is all 16:30 to all 08:00
                         03 goto vector 11 if staffed-agents in split 3     <  1
                         04 goto vector 7 if staffed-agents in split 7      >  0
                         05 queue-to  main split 3   pri h
                         06 wait-time 2 secs hearing ringback
                         07 announcement 535
                         08 wait-time 20  secs hearing music
                         09 collect  1  digits after announcement 534
                         10 route-to number 564 with cov y if digit =  1
                         11 goto step 8 if unconditionally
                         15 collect 1  digits after announcement 530
                         16 route-to number 344 with cov y if digit =  1
                         17 disconnect   after announcement none
*******************************************************

RE: VDN stuff

instead of ROUTE TO use the MESSAGE command

messaging split/skill

Allows the caller to leave a message for the specified extension or the active or latest
VDN extension (default).

Syntax
messaging split <split #> for extension <extension>

the <split#> is the hunt-group number for AUDIX (or Intuity AUDIX)


This command causes the caller to be connected to the AUDIX or Message Center
split/skill so that the caller may leave a message for the specified extension


Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe

RE: VDN stuff

of course the <extension> is the mailbox you wnt to address


Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe

RE: VDN stuff

(OP)
Dimas, announcement 530 is just for after hours. The mailbox 344 is not connected its just a mailbox so I cant tell it to go straight into ext. 344 cause it wont work. I am using VDN to direct it to the mailbox 344. But for some reason VDN 564 is not doing what its suppose to do even though in the name I have it as "TechSupCust.344" which is suppose to link to mailbox 344 am I correct. Instead when I dial VDN 564, its looks like its linked to one of my other VDN 532 that is saying the message "All of our tech are busy please hold or press 1 to leave a message." So I just get a loop to this message when I try to press 1 to go to leave a message for tech support. It is suppose to go to voicemail once I hit 1 but that vdn 564 is not directing me to the voicemail box.

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