Good afternoon, thank you for all the help so far on the forum. I have another project management would like me to tackle, and I am not sure where to begin. We have a single ACD group (An interalia box) hooked up to our Hipath 4K. Basically I have two staff that log into the group in the morning when the arrive from work, I am trying to understand the process of adding and removing additional extensions or steps. Does anyone have a brief guide on how to do this?
I'm in expert mode and it seems dis-acdrs gives some information.
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