Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


One-x Portal Issues

One-x Portal Issues

One-x Portal Issues

Hello hopefully someone here may have an answer or solution,

Basically I'm having a very odd issue with One-x, it will work and then out of the blue customer will call me stating that they cannot login with any id on all computers. I'm able to login to the administration and there is no errors and all services are working fine, but even from the server PC I'm unable to login to user accounts, receives an error stating "The phone system is currently unavailable, try again later".

No other customers are having this issue and our place of business who also is using it are having no issues. I've followed all the technical documents and exhausted my options completely. I cant see anything wrong in the logs, and it can be temp. fixed by either a restart to the PC, a restart to the service, or reinstall of One-x. (Sometimes needs it done multiple times before it works)

Version info:
IP Officeâ„¢ Platform , 10.1.x Service Pack 4
Avaya IP Office IP500V2 Version: 7 (latest)
One-x Portal for IP Office Version: build 4 (latest)

Only real error I get is the following which I cannot find much info on, but have followed the steps found here (https://downloads.avaya.com/css/P8/documents/10015...)

Anyone have any ideas?

RE: One-x Portal Issues

Still having this trouble, anyone have any ideas?

RE: One-x Portal Issues

It's dead. Rebuild it.



RE: One-x Portal Issues

Rebuild what though? I've uninstalled one-x and deleted the database and deleted all files and folders, then restarted the PC before reinstalling one-x fresh.

RE: One-x Portal Issues

Sorry I thought it was an applications server. What OS is the PC running?


RE: One-x Portal Issues

No problem, Its running on Win10.

RE: One-x Portal Issues

Not supported mate. Win Server 2012, 2012 R2 and 2016 are the supported OS's.

Consider just installing application server on that PC (Linux)


RE: One-x Portal Issues

That's not Avaya's download site. And check the official Avaya documentation.


RE: One-x Portal Issues

Ah, I've now worked out your confision on the whole Windows 10 thing! Here, I've corrected the wording on the website for you!

(I inserted the comma for you)


RE: One-x Portal Issues

Bloody good show!

RE: One-x Portal Issues

I had the same problem.... I first installed on a windows 10 machine and could log into the Administrator portal but nothing else. once I installed the One-X software on a Windows Server (after being told the same thing they are telling you), everything worked great!

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close