Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Auto Attendant on 4 line Partner ACS 509 R7

Auto Attendant on 4 line Partner ACS 509 R7

Auto Attendant on 4 line Partner ACS 509 R7

I just noticed that we have 2 Auto Attendants set up to answer 4 lines and one of them was set for line 6. Is there a reason for this or was it a mistake, Has been working like this for 10 years. This is a low call volume business. can I put all lines on 1 auto attendant or do you think it was set up on 2 to prevent delay in answering simultaneous calls? Thanks

RE: Auto Attendant on 4 line Partner ACS 509 R7

The only reason to have it cover to AA2 is if you have a second business and want a different message to be the greeting. Otherwise, it has nothing to do with simultaneous calls. If you have a 2-port voicemail it will take 2 calls at once, 4 port will take 4 at once, and 6-port will take 6 calls. All 6 could be going to the same AA if that was the case. If you want them all to have the same greeting, then change it to AA1.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close