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NEC SV9100 INMAIL AUTO ATTENDANT
2

NEC SV9100 INMAIL AUTO ATTENDANT

NEC SV9100 INMAIL AUTO ATTENDANT

(OP)
Hi, can also someone help me on how to set-up our auto attendant with the following press option for digit, extention number, day and night greeting and for holiday greetings? I have a system administrator phone handset model DT400 24D, but I see no Vmsg display on the handset panel to record our personal greetings. I also have 5 trunks to receive incoming calls. Please help. Thank you in advance.

RE: NEC SV9100 INMAIL AUTO ATTENDANT

That is a bit much for an end user to do. We would first need to see how things are presently set up. You would need to get a copy of PCPro, or do everything using WEBPro.
The 1 digit dialing is done in MB 47-13, however without more details I would only guess that you are using dial action table 1 for day mode options. Generally the settings are, unscreened trf to XXX, or a specific extension. Note, unless you have the newest software, you cannot set 1 as XXX (any extension) and 10X a specific extension.
D/N/H greetings usually require setting up mode switching, which is somewhat involved with many MB's. No VM softkey may mean that there is no mailbox assigned. Look at MB 47-02. Note in that system, VM boxes are licensed. If you ran out of licenses then you need to purchase more. They are also assigned in numeric order in 47-02.
I suggest you contact your vendor to do these changes.

RE: NEC SV9100 INMAIL AUTO ATTENDANT

If you only need a couple of mailboxes, you can use group mailboxes as they aren't licensed.

RE: NEC SV9100 INMAIL AUTO ATTENDANT

I believe 15 of those are avilable. You can add those mailboxes using MB 47-03. Just change an existing MBox number to the extension number that needs one. If it already exists, the program will let you know with an error message.

RE: NEC SV9100 INMAIL AUTO ATTENDANT

(OP)
Sirs, I have the following license feature, could you please evaluate?

Feature No Group Name Feature Name
0031 System feature License NAT traversal
0080 SV9100 Web Video Conference
0300 System Port
0411 Version R1
0412 Version R2
0413 Version R3
0414 Version R4
0415 Version R5
0416 Version R6
1001 VM Embedded VRS Port
1404 VM InSkinUMS UMS Client
1406 UMS Multi Language
5001 System Port License IP Trunk
5103 System feature License VoIP Channel
5111 System Port License IP Terminal
5201 System feature License Mobile extension

if we are possible to default auto attendant if not for customize attendant with company greetings?

And Sirs do we have a default kind of attendant in the SV9100 systems? Does it need to be activated and what was the operator message if there's any? ---actually this was the vendor said to me...really a default attendant?


I only needed one greeting at all times with press option for digits if possible? Thank you in advance.

RE: NEC SV9100 INMAIL AUTO ATTENDANT

24/7 Auto Attendant; memory block assignments;
22-02, all trunks for mode 1 set to normal (except for PRI/SIP trunks)
22-05, all trunks for mode 1 set to 102 (inmail)
47-12, all set to not undefined
47-11, default mailbox category, routing, box number 1
record a greeting to replace the default greeting, press VM soft key, dial 72 + 4 + 001, follow prompts
one key dialing options, 47-13. most use un-screened transfer to XXX = any extension. the digit selected depends on your extension number plan, EX: extensions are 100-199, set 1 to UNSCRTRF, XXX.

RE: NEC SV9100 INMAIL AUTO ATTENDANT

(OP)
Sir,

I really don't have my VM softkey so I supposed I will be using my Default greeting. Can you make your Instructions clearer for some reasons
it is very technical for me to understand terms used in NEC language. By the way what do you mean by (except for PRI/SIP trunks) all my trunk are set to normal? Thank you very much for your reply.

RE: NEC SV9100 INMAIL AUTO ATTENDANT

Some things are best left for a trained technician. I suggest you call your NEC dealer to set this up for you.

RE: NEC SV9100 INMAIL AUTO ATTENDANT

(OP)
Sir does it mean if I don't have VMsg on my dt430 24d, I still have to purchase license. Base from my post above?

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