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upgrading to 11.0

upgrading to 11.0

upgrading to 11.0


I'm trying to upgrade vmpro from 8.1 to 11.0 I'm receiving the following err0r. Any thoughts?

Business Linxs
Miami, Florida

RE: upgrading to 11.0

If you had the foresight to do a Database + Full backup I would suggest un-installing VMPro completely and re-installing V11 using the msi file. Error 1619 is thrown when the installer can't access files it needs to install.

I never try and upgrade VMPro by installing over it, it always seems to cause problems.

RE: upgrading to 11.0

what method are you using to upgrade it..

Is it a windows installation
is it a Linux installation.

RE: upgrading to 11.0

Yes, I did Back up the VM folder and call flow. The funny thing is I tried to uninstall the VMPRO and the server would give me the following error. (Install shield Error 1628: Failed to Complete Script-Based Installation)

It's a windows server.

Business Linxs
Miami, Florida

RE: upgrading to 11.0

Did you "Unblock" the VM Pro installation program before unzipping, and did you install by Run As Administrator?

RE: upgrading to 11.0

Not sure what you mean by "Unblock". I downloaded the zip file from Avaya website. Extracted all(unzip).

Business Linxs
Miami, Florida

RE: upgrading to 11.0

also make sure that there are no Windows updates lingering in the background which sometimes causes weird issues.

And as TTT said run the install as Administrator

Joe W.

FHandw, ACSS (SME)

"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

RE: upgrading to 11.0

Before you unzip the Voicemail Pro file, right-click and select Properties
On the General tab at the bottom you will find Security:
"This file cam from another computer and might be blocked to help protect this computer"
Click the button for Unblock, Apply, OK, THEN unzip and install

RE: upgrading to 11.0

I have had various versions refuse to install if the 'Typical' install option was used. Changing to 'Custom' usually fixedit.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

RE: upgrading to 11.0

According to the VMPro documentation you can only do a two software level upgrade, 9 to 11 for example. If you are at 8 you would have to upgrade to 9 or 10 first before going up to 11.

RE: upgrading to 11.0

Thanks for all the replies.

I was able to get the download Unblocked. The now runs but when it get to the point to check off what you want installed it gives me a message "THERE IS NOT enough space to install these options" And it show on the bottom installer 0.00 MB.

I also tried to uninstall the old version, and I get an error message"1628: Failed to Complete Installation error"


Business Linxs
Miami, Florida

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