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Call auto answered by GDM

Call auto answered by GDM

Call auto answered by GDM

I’ve just installed a CICS with CallPilot 100. Calls are set to ring 4 times before the AA kicks in. Individual calls work correctly but when two calls come simultaneously, one rings correctly and the other is automatically answered by General Delivery Mailbox. What could be causing the second call to go automatically to the GDM?

RE: Call auto answered by GDM

If Ext 221 or whatever (Reception)is set to ring all lines and the CFB is set to go to VM, that would explain it.

RE: Call auto answered by GDM

That was it MooreTel! I found an extension with CFB. I thought I had checked but obviously I had not checked all the extensions. Thank you for the nudge to look again.

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