OK...hopefully I am in the right forum. Here is my situation. I work for a company that has an old NEC Electra Professional I system. The input for the music on hold is on the main board on a 4-pin connector. The only external source I have is from an OHP 8000. The output from this device is an RCA style output. How do I go about getting this connected into the unit? I have worked on phone systems before but this one is different. The tech that was here before me spliced the RCA cable into the orange pair and connected it to the pin assembly. I was told that at one time it worked but it no longer does. The programming on the phone is correct. Music on hold is set to 'yes' but nothing is coming out. The OHP is working as I plugged headphones into it. Please help. Thanks.
Red Flag Submitted
Thank you for helping keep Tek-Tips Forums free from inappropriate posts. The Tek-Tips staff will check this out and take appropriate action.
Reply To This Thread
Posting in the Tek-Tips forums is a member-only feature.