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Can you retrieve call details for multiple calls to/from same number ?
4

Can you retrieve call details for multiple calls to/from same number ?

Can you retrieve call details for multiple calls to/from same number ?

(OP)
I have been fiddling with the phone for an hour now and cant understand how to do something that should be trivial:
I want to review the call history for a certain number. When I look at the list there are certain numbers with a multiplier, say X4 which means there are 4 calls from or to this number.
The problem is I only see the details of the last one in the series. How do I get to see all of them?

RE: Can you retrieve call details for multiple calls to/from same number ?

You can't , not from the phone call log. If you want to do that sort of thing you need to be collecting the system's call logs on a permanent basis using a proper call logging application.

The IP Office system produces a call record for every call with a lot more information than you're seeing on the phone but the system doesn't provide any method of storing and processing those records historically. You need something like Xima Chronical to collect the records.

Stuck in a never ending cycle of file copying.

RE: Can you retrieve call details for multiple calls to/from same number ?

3
In IP Office Manager enable SMDR to log calls, set IP Address to 0.0.0.0, port 5000 and call buffer to 3000.
IP Office will store 3000 SMDR records on the SD Card based on first in first out.
Run telnet and enter "set logfile <filename>"
then type "open <ip address IP Office> 5000"
It will retrieve the SMDR records and store it in <filename>

You can import the file in excel an use filters to get the info you want.

RE: Can you retrieve call details for multiple calls to/from same number ?

pfff, I dunno, seems like a lot of hard work! Have a star anyway. Top tip! winky smile

ACSS (SME)

RE: Can you retrieve call details for multiple calls to/from same number ?


Give this a try smdr-receiver

I've always thought call logging was a weak point on IP Office as a basic logger isn't supplied by Avaya and many users can't justify the cost of professional software.

I remember Delta Server from years ago.

RE: Can you retrieve call details for multiple calls to/from same number ?

(OP)
Thanks all,
I will try the smdr-receiver and report back.

RE: Can you retrieve call details for multiple calls to/from same number ?

(OP)
I can confirm smdr-receiver works great!
Thanks @ipohead

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