×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Greetings change

Greetings change

Greetings change

(OP)
Hi,
We have a BCM 350 with call pilot. Calls to our pilot number, hit the auto-attendant and after the greetings, when we dial 0 for operator, it rings at the reception. if the receptionist does not answer in 4 rings a greeting is played. we want to change this greeting, and i cannot find the location.
Where do i go to change this greeting?
Appreciate any help. Thanks.

RE: Greetings change

That is a mailbox greeting, change it like you would with all the other users mailboxes.


________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: Greetings change

(OP)
Thanks Curly,
I've logged into the reception extension mailbox, but there are no recording's under primary and internal greetings.

RE: Greetings change

Maybe reception has either their own mailbox behind their phone or no mailbox period.

General is is MB 100 (or 1000)
Feature 981
OTHER
100&passwordtogether
OK

-When you look in F983 see what the Ext:XXX is under MB 100

-Do the lines ring at any other ext/s?

-Do you get the same greeting when you dial receptions DN (221?) instead of 0?

________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: Greetings change

(OP)
Hi curly,
When i try F983, from my softphone, i get Log: and if i enter 1000 here, i get a prompt for the password. is this the general maibox? can i reset this from the call pilot manager? what would the default password be after reset?
I can see under the callpilot mailbox administration that general mailbox is 1000.

No, i get the user's personal greeting when i dial the extension directly. but dialing 0, lands at the greeting that i want removed.

RE: Greetings change

(OP)
Sorry, my mistake, calling the extension directly also, goes to the greeting if unanswered that i want removed.
We have two ranges of extensioin, 1xxx, and 2xxx.
External callers: (scenario 1):
• When a caller, dials a direct line of an employee; if the call is not answered, the caller is given the option to select (0) to reach an operator.
• When a caller dials and If the receptionist is busy on another call, the same auto reply as above happens.


Internal callers: (scenario 2):
• If an employee from a (1) dials (1777) (if there is no answer, (0) voice recording is activated)
• If an employee from a (1) dials (0) () (if there is no answer, (0) voice recording is activated)
• If an employee from a (2) dials (1777) (if there is no answer, they get the correct switchboard voice recording)
• If an employee from a (2) dials (0) this function is not available

RE: Greetings change

F983 is Admin programming via phone, but if using CP manager then same thing.
If the General Mailbox is told Ext:1000 then you need to enter that mailboxes programming as I said above.....exactly as written.

Who is checking these messages/mailbox daily?

You can do F980 1000 to leave a message in the Gen Del mailbox, when you do that you will hear the greeting.
If the greeting of 1000 is not the one you have been hearing then try another mailbox DN.

Are you sure it's a mailbox greeting(where you can leave a message?)


________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: Greetings change

(OP)
Hi Curly,
Thanks, it was a greeting on the reception extension. I've asked them to re-record as required.
Thank you.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close