Line redirect?
Line redirect?
(OP)
Hello. New to the forum here. I know it's a Nortel system, not sure of our system version or anything but when someone calls our line 5 directly, as soon as we pick up (on any phone) the caller gets immediately redirected to one of our vendors phone number. When I do a button inquiry, it shows that it is not redirected. We are using M7310 and M7208 phones. Can anyone tell me the reason for this? Thank you in advance...
RE: Line redirect?
What happens if you do not answer the call?
Does it happen with any caller?
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www.curlycord.com
Toronto, Canada
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RE: Line redirect?
RE: Line redirect?
Do people have this so called vendors number programmed on their phone? or programmed in a system speed dial?
Maybe the number is programmed as a Forward No Answer at reception set (or one of the others sets that are told to ring on incoming calls) so the tech would need to look at that too.
________________________________________

=----(((((((((()----=
www.curlycord.com
Toronto, Canada
Add me to LinkedIN
RE: Line redirect?
Not a tech guy really. I do know just enough to mess things up.