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Access report fails to send via Outlook 2016

Access report fails to send via Outlook 2016

Access report fails to send via Outlook 2016

(OP)
One of our users, using Outlook 2016, is unable to send a report via email in Access. The user clicks the button which loads up the box saying, "Now Outputting reportName to mail message". Then, Access freezes up with the white screen and says it needs to close. No error message of any kind is given.

Both the user and I use Access 2013, though the users use run-time. I use Outlook 2013, and the button works just fine which is why I'm leaning toward Outlook 2016 being the problem.

The issue is that I can't put Outlook 2016 on my PC to see if I can get an error message while running the file without the run-time.

The original setup of the button was an access-built macro. I also added a button using

CODE

DoCmd.SendObject acSendReport, "rptName", acFormatPDF 
which yielded the same results.

Has anyone experienced this or have a better method/code of emailing the report?

If all else fails, I can certainly have the document save to a location and then attached manually, but that will get many complaints from the users...

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