×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

SCN Showing "Down" - Watching Live Calls over SCN

SCN Showing "Down" - Watching Live Calls over SCN

SCN Showing "Down" - Watching Live Calls over SCN

(OP)
Hello All,

I have a multi-site SCN Customer that contacted me saying their voicemail does not work (Centralized) at one of their remote locations.

I opened SSA on both ends and I am indeed showing the SCN is showing down at both ends, so that would make sense that voicemail is not working.

What is strange is I am seeing calls over the SCN Line, Site to Site with no issues.

Ideas?

RE: SCN Showing "Down" - Watching Live Calls over SCN

This has nothing to do with voice mail working just because they can call across the scn. Can you ping the voice mail ip address?

RE: SCN Showing "Down" - Watching Live Calls over SCN

(OP)
joe2938: I can ping the Voicemail Pro at the Main Location from SSA at the Remote.

I am getting "The following system resources are all in use: Voicemail Channels" at the Remote Location. SSA says they have 4 Channels - None in use.

RE: SCN Showing "Down" - Watching Live Calls over SCN

Reboot voice mail server then, worth a shot

RE: SCN Showing "Down" - Watching Live Calls over SCN

(OP)
I finally got them (their IT) to admit that they made a change which is causing the issues. They replaced the Firewall. Is there a document I can send them that outlines what needs to be open on the FW to allow the SCN to function properly.

Thanks.

RE: SCN Showing "Down" - Watching Live Calls over SCN

What type of firewall? its probably the ALG/Inspect/Transformations. it depends on the firewall brand what they call it.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Vive Communications

RE: SCN Showing "Down" - Watching Live Calls over SCN

(OP)

kwing112000: Thank you. Its a Fortinet, not sure on the model

RE: SCN Showing "Down" - Watching Live Calls over SCN

you need to remove the H323 ALG on that. there is a lot out there about how to do it.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Vive Communications

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close