×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

1140e Handsfree Button and Display Issue

1140e Handsfree Button and Display Issue

1140e Handsfree Button and Display Issue

(OP)
BCM450 installed onsite with 25 1140e IP phones.

All phones are operating except for one that displays an odd handsfree issue.

This phone shows HF/Mute on the button 6 position, lower right of intercom display, unable to figure out why or how to disable - Handsfree green button works as expected.

I have double checked all the settings in Element Manager, all phones have same settings for related things like 'Handsfree' dropdown is Auto 'HF Answerback' is checked and 'Silent Montitor' is unchecked. Turned off Headset items in phone menu, and nothing looks to be related there also.

I have done a reset using the **code + MAC address method, but same result.

Phones are running 0625C8J FW and have been flawless. BCM is 10.0.1.04.138, also solid.

Let me know where I'm missing something. This is kinda baffling and I haven't been able to find any reference to HF/Mute except for other sets.

Thanks in advance

RE: 1140e Handsfree Button and Display Issue

Under Sets in second column what model set does it show as?
Seems to think it's an M7310 model.

________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: 1140e Handsfree Button and Display Issue

(OP)
Thanks for the reply Curlycord.

That set shows the same value as the remaining sets in the system.

1040E/2004/2007/2050/221x

I agree that is seems the system thinks this phone doesn't have a hard HF button, but I can't seem to figure out why.

Thanks again.

RE: 1140e Handsfree Button and Display Issue

Try turning off Set Relocation, swap it with another set and see if problem stays or moves.

________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: 1140e Handsfree Button and Display Issue

Try to de-register and re-register.

Marv ccna

RE: 1140e Handsfree Button and Display Issue

(OP)
Thank you both for your recommendations.

I have ensured Set Relocation is unchecked. Then deregistered two sets, swapping their DNs. The HF/Mute key followed the DN.

IE: Utility Room is DN 1001 - This has the HF/Mute Button Problem. - Office is DN 1101 and working as expected. Deregister both DNs, and swap them. Now Office is DN 1001 and shows the HF/Mute problem. - Problem follows DN and not the physical IP Phone

Also attempted a simple deregister / re-register on DN 1001. Same effect.




RE: 1140e Handsfree Button and Display Issue

Try a set copy from a good DN to the bad DN.

________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: 1140e Handsfree Button and Display Issue

(OP)
Bingo!!

Thanks Curlycord

I kept thinking it was a setting somewhere, but apparently copying a good DN to this DN did some background programming that resolved the issue.

Thanks a ton.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close